Implementation of the Customer Service Standard, Accessibility for Ontarians with Disabilities Act
The Accessibility for Ontarians with Disabilities Act (AODA) was passed by the Ontario Government, Ministry of Community, and Social Services; with the goal of establishing a “fully accessible” Ontario by 2025.
The Customer Service Standard is the first of five Standards to become law. All Ontario Universities must comply with the Customer Service Standard by January 1, 2010.
Requirements for the University Under the Standard
A requirement of the Customer Service Standard is to provide information to all employees regarding the delivery of service. For the University the legislation applies to everyone who interacts with a student, future student, or member of the public.
Tools to Assist
Please review the brochure with information regarding best delivery of service to persons with disabilities and additional information to support persons with disabilities in our community. Please also visit www.aoda.utoronto.ca for more information.